Q: HOW DO I CONTACT INTEGRATED PATHOLOGY ASSOCIATES FOR BILLING QUESTIONS OR CUSTOMER SERVICE?

A: Phone: 1 (810) 733-7741 Business Hours: 8:00am-5:00pm EST

Email: Support@integratedpathologyassociates.com

Billing Office: Integrated Pathology Associates 3490 Calkins Road Flint, MI 48532 (We do NOT see patients at this location. We cannot accept payment in person)

Mailing Address: Integrated Pathology Associates PO Box 321456 Flint, MI 48532

Customer Service hours are Monday through Friday – 8:00 am to 5:00 pm EST

Q: HOW DO I KNOW IF MY INSURANCE COMPANY HAS PAID INTEGRATED PATHOLOGY ASSOCIATES?

A: If we have received insurance information, we will file a claim as a courtesy to the patient. Please review your bill carefully and make note of any adjustments made upon Integrated Pathology Associates’ receipt of insurance payment.

Q: HOW DO I REQUEST COPIES OF MY BILLING RECORD/RECEIPTS?

A: Please call our billing office at 1 (810) 733-7741 or send an email requesting a receipt with your corresponding account number to Support@integratedpathologyassociates.com

Q: I PAID A COPAY AT MY HOSPITAL/SURGERY CENTER/PHYSICIAN'S OFFICE. WHY AM I GETTING A BILL FROM INTEGRATED PATHOLOGY ASSOCIATES?

A: We are a separate provider from your physician office and as such must bill separately from the facility where you received treatment. Your insurance company will send a separate explanation of benefits (EOB) for our work. Patient responsibility from your EOB will be billed to you.

Q: I’VE NEVER BEEN TO FLINT - WHY WOULD I BE GETTING A BILL FROM THERE?

A: Our company started in Flint, MI. We have expanded our service area as we have earned contracts with many other locations. The services rendered were not necessarily performed in Flint - we have pathologists on-site at most hospitals we are contracted with. This resulted in us adopting the new name “Integrated Pathology Associates” to more accurately depict our services. You will find a list of locations our pathologists are contracted with on our home page.

Q: WHAT IS A CO-INSURANCE?

A: This is an amount you owe out-of-pocket according to your insurance carrier. For example, some insurance companies will pay at an 80% rate for any in-network medical services, but the remaining 20% is the patient’s responsibility to pay to the provider of services. This is called your co-insurance.

Q: WHAT IS A DEDUCTIBLE?

A: This is an amount your insurance plan requires you to pay out-of-pocket each year before they will begin to cover any of your medical expenses. If you have any questions about your deductible, please contact your insurance company directly.

Q: WHAT IS YOUR COLLECTION POLICY?

A: Integrated Pathology Associates makes every effort to work with patients to resolve any billing issues. If you have questions or would like to make payment arrangements, please contact us at (810) 733-7741.

After two statement attempts, a third and final statement is sent to the patient alerting them that their payment will become overdue. If it becomes apparent that a patient does not intend to fulfill their financial obligation on the services provided, a collection agency will be employed to resolve the outstanding debt.

Q: WHAT IS YOUR POLICY FOR PATIENTS WITHOUT INSURANCE?

A: Integrated Pathology Associates makes every attempt to work with patients to resolve any billing issues. Please contact our billing office to set up payment arrangements.

Q: WHAT PAYMENT METHODS DO YOU ACCEPT?

A: Integrated Pathology Associates accepts check, money order via mail and credit card payment via payment form linked on the website.

The credit card brands accepted are Visa, Mastercard, and Discover. We do not have the ability to accept American Express cards. Checks or money orders should be payable to Integrated Pathology Associates and returned with the bottom third of your statement.

You may also pay your bill online by visiting our website at www.integratedpathologyassociates.com and selecting “Pay My Bill” on the top right.

In order to pay your bill online you will need a current statement from Integrated Pathology Associates. The statement will have your account number listed which is required to complete an online payment.

Q: WHAT WERE MY RESULTS? WHO DO I CONTACT TO GET MY LAB RESULTS?

A: Please contact the physician who ordered testing of your specimen for information regarding results.

Q: WHERE CAN I FIND INFORMATION REGARDING YOUR PRIVACY PRACTICES?

A: Please see our Privacy Policy

Q: WHO IS INTEGRATED PATHOLOGY ASSOCIATES? WHY DID I RECEIVE A BILL?

A: Integrated Pathology Associates is an anatomic and clinical pathology group. Our pathologists are contracted to diagnose specimens after they have been processed.

You have received a bill because your physician has sent a specimen to be processed by a company our pathologists are contracted with. We are billing for the professional diagnosis of the specimen rendered by our pathologists. The processor will bill for their services separately.

Q: WHY DIDN’T INTEGRATED PATHOLOGY ASSOCIATES SEND A CLAIM TO MY INSURANCE COMPANY?

A: Most referring providers include your insurance information when your records are sent to us from the facility where you received treatment. At times, the insurance information can be incorrect or missing. We send a statement approximately 2 weeks after we receive your lab work for insurance verification. Should your insurance information be incorrect or missing, please contact our office to provide the correct information.

Q: WHY DOES THE DATE OF SERVICE NOT MATCH THE DATE I SAW MY PHYSICIAN?

A: Per Medicare guidelines, we must bill by the date on which our pathologist performed their diagnosis services rather than the date that the specimen was collected.

Q: WHY IS MY INSURANCE INFORMATION NOT REFLECTED ON MY PATIENT BILL?

A: We rely on the referring physician, hospital, or you to provide us with insurance information. If your insurance information is not reflected on your patient statement, please call or send an email to Support@integratedpathologyassociates.com to update.

CONTACT US
Phone:
1 (810) 733-7741
Business Hours: 
8:00am - 5:00pm EST
 
Email:
Support@integratedpathologyassociates.com
 
Billing Office:
Integrated Pathology Associates
3490 Calkins Road
Flint, MI 48532
(We do not see patients at this location. We cannot accept payment in person)
 
Mailing Address:
Integrated Pathology Associates
PO Box 321456
Flint, MI 48532